Customer Support

Payment will be confirmed when your order received.

・We ask for your payment in advance. Products will be shipped as soon as payment is confirmed.

・Bank transfer fees should be carried on your behalf.

・Please note that if full payment is not confirmed within 5 days, your order will be cancelled. 

Payment will be confirmed when your order received.

We will ship within 5 business days after receiving your order.

・The order will be shipped after confirming the payment when the payment made via bank transfer.

・It may take about one week to ship when ordering personalized products.

We use Takkyubin and Nekopos of YAMATO TRANSPORT.

・You can choose your delivery method on the payment page, Takkyubin or Nekopos. Nekopos will be displayed as an option when ordering small quantities or small sized items.

・Packages will be posted in the mailbox when using Nekopos. If you have no mailbox and are not at home, you can apply for re-delivery with the delivery notice.

・Our system allows you to select either Takkyubin or Nekopos regardless of the contents of your order when free shipping is offered. Please note that we may change the shipping method when you select Nekopos, depending on the contents of your order (number of items, size, and weight) .

On purchases over 10,000 JPY in total
We offer free domestic shipping.

On purchases less than 10,000 JPY in total
350 JPY for Nekopos 

for Takkyubin:
Mainland Honshu 800 JPY
Chugoku/Shikoku 900 JPY
Hokkaido and Kyushu 1,000 JPY
Okinawa 1,500 JPY
Other places will be estimated on a case-by-case basis.

*All prices tax included 

We will ship within 5 business days after receiving your order.

・It may take about one week to ship when ordering personalized products.

We use DHL EXPRESS.

You can trace your package with a tracking number provided when shipping.

Region group 1
South Korea, Taiwan

From 2,500 JPY

Region group 2
Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam

From 2,700 JPY

Region group 3
Australia, New Zealand

From 3,300 JPY

Region group 4
Canada, Mexico, United States of America

From 3,800 JPY

Region group 5
Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Finland

From 3,500 JPY

Region group 6
Brazil, Chile, Colombia, Israel, Kazakhstan, Peru, United Arab Emirates

From 5,500 JPY

For more details, please refer to the shipping fee displayed on the purchase screen.
Currently unable to ship to countries not listed above. Please check your local distributor.