Customer Support

Payment

Credit card payment American Express JCB Mastercard Visa

Payment will be confirmed when your order received.

Bank transfer
*Available only for customers in Japan
Transfer to:
三条信用金庫 本成寺支店
口座番号:普通 0119429
口座名義:アイバサンギョウ.カ

・We ask for your payment in advance. Products will be shipped as soon as payment is confirmed.

・Bank transfer fees should be carried on your behalf.

・Please note that if full payment is not confirmed within one week, your order will be cancelled. 

Others

Apple Pay Google Pay PayPal Shop Pay PayPay

Payment will be confirmed when your order received.


Taxes and Import duties

◆Customers in Japan
The prices displayed on our website includes a 10% consumption tax.

◆ Customers in the other countries
Taxes (JCT/GST/VAT/Sales Tax) and import duties are not included in the payment amount on this website. You may be charged taxes and import duties on goods in your country. Please contact your local customs office for more details, since we do not organize this on your behalf.


Shipping

Customers in Japan

Lead time

We will ship within 4 business days after receiving your order.

・The order will be shipped after confirming the payment when the payment made via bank transfer.

・It may take about one week to ship when ordering personalized products.

Carrier

We use Takkyubin and Nekopos of YAMATO TRANSPORT.

・You can choose your delivery method on the payment page, Takkyubin or Nekopos. Nekopos will be displayed as an option when ordering small quantities or small sized items.

・Packages will be posted in the mailbox when using Nekopos. If you have no mailbox and are not at home, you can apply for re-delivery with the delivery notice.

・Our system allows you to select either Takkyubin or Nekopos regardless of the contents of your order when free shipping is offered. Please note that we may change the shipping method when you select Nekopos, depending on the contents of your order (number of items, size, and weight) .

Shipping fee

On purchases over 10,000 JPY in total
We offer free domestic shipping.

On purchases less than 10,000 JPY in total
350 JPY for Nekopos 

for Takkyubin:
Mainland Honshu 800 JPY
Chugoku/Shikoku 900 JPY
Hokkaido and Kyushu 1000 JPY
Okinawa 1500 JPY
Other places will be estimated on a case-by-case basis.

*All prices tax included 

 

◆ Customers in the other countries

Lead time

We will ship within 4 business days after receiving your order.

・It may take about one week to ship when ordering personalized products.

Carrier

We use YAMATO TRANSPORT.

・Once the package leaves Japan, UPS will take over the delivery to the address given on your order.

・You can trace your package from here with a tracking number provided when shipping.

Shipping fee

Region group 1
Indonesia, Singapore, Thailand, Vietnam, Malaysia, Taiwan, South Korea, Hong Kong

From 2,200 JPY (Varies depending on your order)

Region group 2
United States of America, Mexico, Australia, New Zealand

From 2,900 JPY (Varies depending on your order)

Region group 3
UK, Italy, Netherlands, Austria, Switzerland, Spain, Turkey, Germany, France, Belgium, Ireland, Sweden

From 3,350 JPY (Varies depending on your order)

For more details, please refer to the shipping fee displayed on the purchase screen.
Currently unable to ship to countries not listed above. Please check your local distributor.


Returns and Exchanges

Tool breakage If a tool gets broken, please contact us through the inquiry form.  We will confirm the condition and exchange it for the new one after receiving the damaged tool.
Initial defect We will exchange the product for initial defects that occur within 7 days from the date of delivery. Please contact us via the inquiry form.

* We only accept returns or exchanges of products in the case of an initial defect or incorrectly shipped items.


 

Address for Returns and Exchanges

AIBA SANGYO Co., Ltd. RUNWELL
1691-5 Kanekoshinden, Sanjo, Niigata, 955-0814 Japan